Privacy policy

When you book at a studio

We collect your name, your mobile number, the service, day and time you asked for, and any note you add. We also record the network (IP) address the request came from, to keep spam out.

You can add up to three photos to a request, such as a look you like. They are kept with your booking on our server and shown to the studio. Your phone redraws each photo before sending it, so the location and other details your camera stored in it are not sent. A photo you add but never send is deleted after a day.

We use this for one thing: to pass your request to the studio and show you its answer. The studio you booked with sees it, and so do we when we help that studio. We do not sell it, share it for advertising, or use it to market to you.

The studio may call or text you about your appointment from its own phone. We do not send you automatic or marketing text messages.

The booking page remembers your name and number, the links to bookings you made there and your conversation with its chat, in your own browser, so you do not have to type them again. That copy stays on your phone and goes away when you clear your browser data.

You can type or speak your request into the booking chat. Each message goes to our server, which has OpenAI’s language model read it so the chat understands English, Spanish and Chinese; phone numbers are removed from the message first. We keep the conversation, with phone numbers removed, so we can see where the chat misunderstands people and make it better. Only we read it, not the studio. OpenAI does not use the messages to train its models. If you use the microphone, your browser turns your speech into text with its own speech service (in Chrome that is Google, in Safari it is Apple), under that company’s privacy terms. We never receive or keep a recording.

You can choose to sign in with Google on the booking page. You do not have to. If you do, Google gives us your name, email address and an account identifier; we keep them with the mobile number from your latest booking, so your bookings can be found from any phone. One cookie keeps you signed in for up to 90 days. The studio sees your bookings as usual, not your email address.

We do not collect health information, consent forms or patch-test results. If a studio asks you for them, it keeps them in its own way.

The link to your booking is private. Anyone who has it can see and cancel that booking, so share it with care.

If you run or work at a studio

When you sign in to the console with Google, Google gives us your name, email address and profile picture. We use them only to sign you in and to show who is signed in. We never see your Google password. If you sign in with a link we sent you, we only have your email address.

We keep what you tell us about your studio, such as its services, prices, hours, address and phone number, and show it on your booking page.

One cookie keeps you signed in, for up to 90 days. Your choice of light or dark, your language and the studio you last opened are remembered in your browser.

If you ask us to set up your studio

The form on this site asks for your studio’s name, your name, a phone number or email, your city, how clients book now and any note you add. We also record the network (IP) address the request came from, to keep spam out. We use this only to contact you and set your studio up; only we see it. You can ask us to delete it.

If we write to your studio

We may look up studios in an area on Google Maps and read the websites they publish. For a studio we may contact, we keep the Google place identifier, what we saw on the studio’s own website, and our notes on each contact with it.

Every email from us has a link to stop them, and you can also just reply. After that we do not email that address again. You can ask us to delete what we hold about your studio.

When you visit this website

We do not use analytics, advertising trackers or tracking cookies. As with any website, our server and the network in front of it see your IP address and browser type when a page loads, and keep short technical logs to keep the service running and safe. The fonts are served from our own server.

Studio websites

A studio can have its own website made from its booking page, at the studio’s own domain. It shows only what the studio entered: services, prices, photos, hours and address. The website itself collects nothing from you and sets no cookies.

When you open one, your browser loads the map from Google Maps and the heading font from Google Fonts, so Google sees your IP address and browser type, under Google’s own privacy policy.

Companies that help us run the service

They handle information only to provide their service to us.

• Oracle Cloud: the servers, in the United States, where bookings are stored.
• OpenAI: reads the messages typed or spoken into the booking chat (without phone numbers), in the United States.
• Cloudflare: delivers our pages and protects them from attacks.
• Google: sign-in for studio owners and staff, and for clients who choose it.
• Google Maps and Google Fonts: the map and a font on studio websites, loaded by your browser from Google.
• Resend: sends an email to a studio that has asked for email alerts about new requests, and emails us each set-up request from this site.

How long we keep it

A booking stays in the studio’s list for as long as the studio uses FaceInLine, because it is the studio’s appointment record. When a studio stops using the service, we give it a copy of its information and delete it from our systems.

You can ask for your own information to be deleted sooner.

Your choices

You can cancel a booking yourself from your booking page until the appointment starts. To correct or delete a booking, ask the studio you booked with: it can change or remove it, and can ask us to erase it completely.

If you are a studio owner or staff member, you can ask us to remove your sign-in or your studio at any time.

Children

The service is meant for adults making their own appointments. We do not knowingly collect information from children under 13.

Changes

If this policy changes, the new version will be posted here with its date.

Contact

For questions about your information, or to ask us to delete it, write to [email protected]. About a booking, you can also ask the studio you booked with.